In the latest episode of Think Fast, Talk Smart, host Matt Abrahams delves into a communication lesson often overlooked: the power of kindness. Guest Bonnie Hayden Cheng, author of The Return on Kindness, explains that kindness isn’t just a “nice-to-have,” it’s a strategic advantage that improves workplace culture, strengthens collaboration, and boosts performance.
Cheng introduces the RISE framework for kind leadership, showing that kindness in leadership isn’t about being soft — it’s about being intentionally supportive and courageous. Rather than mistaking kindness for weakness, she argues kindness paired with candor builds trust, enhances psychological safety, and creates environments where people feel valued and heard.
The RISE framework breaks down kind leadership into four core practices:
- Role-modeling kindness so people see it in action, especially in difficult moments.
- Intentional flexibility that meets people where they are with thoughtful adjustments.
- Supportive action that removes obstacles and provides real help.
- Energizing and equipping teammates with the resources and positive energy they need to thrive.
At Innova, this message resonates deeply. Like Cheng’s framework, our culture values clear, respectful communication that prioritizes collaboration and mutual support. Whether we’re designing highly specialized structural systems or aligning project teams, the way we communicate directly impacts our outcomes. Kind communication strengthens client relationships, enhances internal teamwork, and reflects the professionalism that defines our work.
When every team member feels respected and heard, we unlock better ideas, stronger partnerships, and smoother execution, just the kind of environment where innovation thrives.
As we continue to grow and lead in engineering excellence, let’s also double down on kindness as a core communication skill, a strategic leadership practice that drives not just better conversations, but better results.
To listen to Think Fast, Talk Smart podcast go to – https://podcasts.apple.com/us/podcast/think-fast-talk-smart-communication-techniques/id1494989268?i=1000745292880
Carlos & The Innova Team